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Troubleshooting sign-in, email verification, and sign-out

Learn what to check when you cannot sign in, do not receive a verification email, or need to sign out of HypeAuditor.

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Written by Anna Komok

You cannot sign in

  1. Confirm that you are using the email address associated with the HypeAuditor account.

  2. Use the password-reset option on the sign-in page if you cannot confirm the password.

  3. Try a private browser window or another supported browser.

  4. If an error page appears, save a screenshot and note the browser, device, and time of the error.

The verification or password-reset email did not arrive

Check the spam, promotions, and filtered folders for the account email. Confirm that the address was entered correctly and that your organization does not block messages from HypeAuditor. Avoid sending repeated requests in quick succession.

If the message still does not arrive, contact the Support team with the account email and the approximate time of the last request. Never send your password or verification code.

You need to sign out

Open the account menu in HypeAuditor and select the sign-out option. If the menu is not available because the page does not load, close the HypeAuditor session and contact Support if the problem continues.

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