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Why can't I add a content link to a campaign?

Learn what to check when HypeAuditor cannot parse or add a post, Reel, Story, or video link to a campaign.

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Written by Anna Komok

If a content link is rejected, cannot be parsed, or is reported as already added, check the link and campaign setup before trying again.

Check the content

  1. Open the content in a private browser window and confirm that it is publicly accessible.

  2. Copy the direct content link from the social platform.

  3. Remove any text before or after the URL.

  4. Confirm that the link belongs to the creator added to the campaign.

  5. Confirm that the content type and social platform are supported by the campaign.

Check the campaign

Open the campaign's Content section and check whether the same post has already been added or detected. Also confirm that the creator is in the correct campaign and that tracking has started.

If the link still cannot be added, contact Support with the campaign link, creator profile link, direct content link, exact error message, and screenshot.

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