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Why are campaign content metrics missing or not updating?

Learn what to check when campaign content appears without metrics or its values do not refresh.

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Written by Anna Komok

If campaign content is visible but its metrics are empty, zero, or outdated, first confirm the exact content item and metric affected.

Review the content item

  1. Open the content directly on the social platform.

  2. Confirm that the content is public and belongs to the creator shown in the campaign.

  3. Note which metric is missing or different.

  4. Record the public value and the value shown in HypeAuditor.

  5. Check the campaign dates and reporting period.

Request an investigation

Send the Support team:

  • The campaign link;

  • The creator profile link;

  • The direct content link;

  • The affected metric and both values;

  • A screenshot;

  • The approximate time the content was added or detected.

Do not remove the content or recreate the campaign before Support reviews it, because doing so can remove useful troubleshooting context.

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