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How to troubleshoot a HypeAuditor API request

Learn what to check and what diagnostic details to provide when a HypeAuditor API request fails or returns unexpected data.

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Written by Anna Komok

When an API request fails or returns unexpected data, capture the request context before retrying or changing the integration.

Check the response

  1. Confirm the endpoint and HTTP method.

  2. Review all non-sensitive request parameters.

  3. Record the HTTP response status and response body.

  4. If the response is 202, read result.retryTtl, wait for the specified duration, and retry with the same parameters. See How to handle 202 status?.

  5. Confirm that the requested social platform and report type are supported by the endpoint.

Request technical support

Provide:

  • Client ID;

  • Endpoint and method;

  • Sanitized request parameters;

  • Response status and body;

  • Timestamp and time zone;

  • Profile or campaign identifier involved;

  • A description of the expected and actual result.

Never include API tokens, passwords, private keys, or other secrets in screenshots or support messages.

If the dashboard contains data that the API does not return, include links or screenshots of both results so the technical team can compare the same profile and analysis state.

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