Campaign auto-tracking uses the account mentions, hashtags, and phrases configured for the creators in a campaign. If expected content is missing, review both the creator and campaign settings.
Review tracking
Confirm that the creator was added to the correct campaign.
Confirm that Start tracking was completed for that creator.
Check the configured mention, hashtag, or phrase for spelling and punctuation.
If the campaign contains creators from different social networks, check the settings for the affected network.
Check the campaign dates. When no dates are entered, HypeAuditor analyzes the last seven days by default.
Open the public content and confirm that it contains the configured tracking term in a supported location.
See How to start tracking a campaign? for the full setup process.
If the settings are correct and content is still missing, send Support the campaign, creator, and content links together with the tracking terms and a screenshot of the creator's tracking settings.